Free shipping on orders over $125.
Your order will be shipped from our workshop on the Sunshine Coast, Queensland, Australia.
This is what you need to know about how we ship:
Domestic shipping
STANDARD DISPATCH TIME 1-3 business days
STANDARD DELIVERY TIME: 5-30 business days depending on location.
Standard delivery times are an estimation only, and can vary based on seasonal workload, public holidays, border restrictions, industrial actions and unforseen events.
An express delivery upgrade is available at checkout for expedited delivery. This incurs an additional fee. Express shipping does not guarantee same day dispatch or next day delivery, but does generally move through the postal system faster than standard mail.
AntiCraft ships domestic orders with Australia Post.
International shipping
All international orders are charged depending on the weight of the shipment.
STANDARD DISPATCH TIME 1-3 business days
Standard delivery times are an estimation only, and can vary based on seasonal workload, public holidays, postage strikes and unforseen events.
AntiCraft ships internationally with Australia Post, and orders are trackable.
International orders and customs
Additional charges for customs taxes and duties may apply, and are the customers’ responsibility. We suggest making contact with your local customs office if you are unsure of taxes and fees that may be relevant to you. AntiCraft is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
If orders are held by international customs, AntiCraft will not be able to refund an order until it has been returned to our Australian workshop by the relevant customs agency, and only if it is returned complete and in re-saleable order. In all cases, the shipping costs will not be refunded.
UNDELIVERED ITEMS & LOST MAIL
AntiCraft reserve the right to wait up to 45 business days (domestic) or 8 weeks (international) from date of dispatch before declaring an order as missing. This allows time to launch an investigation with the shipping company. In initiating the process of declaring an item as missing, the customer agrees to provide all information necessary to lodge a report with the shipping company. If, after 45 business days (domestic) or 8 weeks (international), and the investigation period by the shipping provider, the item still has not been delivered or found by the shipping company, then a compensation claim will be lodged with the shipping company. The customer agrees to assist this process by provider all details necessary to lodge the claim. Once compensation is agreed by the shipping company, a replacement item will be issued. If the item in question is out of stock or discontinued, the customer may choose between an exchange for a different product or a refund. The customer may, at any time, lodge their own missing parcel enquiry with Australia Post.