RETURNS & EXCHANGES - fabric and remnants
Remnant packs are a random mix of prints and colours and no two will be the same. Some duplication of fabrics may occur if purchasing more than one pack. All packs are randomly selected and no customisation is available. Not eligible for return or exchange.
We do not offer returns or exchanges for change of mind*.
*'Change of mind' includes purchases made in error, colour discrepancies, items that don't fit the way you would like, and unwanted gifts.
Items not as described
We try to photograph and describe our items as accurately as possible.
The print featured on each item will vary depending on where it is cut from the roll of fabric, and the item pictured in the shop listing may not have the same pattern placement as the one you receive. They will be recognisably the same print, and any difference does not constitute a fault or misrepresentation that is grounds for return. If exact print placement is important, please contact us before purchase to discuss.
We cannot take responsibility for colour variances across different computer monitors and devices, and therefore items cannot be returned on the grounds of colour preferences.
We offer returns for damage during shipping.
To be eligible for a return, your item must be unused and returned with the original packaging.
To initiate the return process, please email firstname.lastname@example.org with information about the fault/damage and also photo/s that show the issue. We will provide you with further information to complete the return process so we can make a thorough inspection. Please consider using tracking and/or insurance when returning an order as all items remain your responsibility until received in our workshop. Once we have inspected the item and deemed it faulty we will discuss options for refund, exchange or credit.
Damage during shipping
We will exchange or refund items damaged during shipping when the customer can provide direct proof that the item was delivered to them in a damaged state. This information should be supported by photos and will be lodged with the shipping provider for compensation. These claims should be lodged within 7 days of receiving the item, and all packaging should be retained with the product for inspection of damage.
Refund or exchange option
Generally goods damaged in shipping will be exchanged like for like. If the item in question is out of stock or discontinued, the customer may choose between an exchange for a different product or a refund.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. Refunds are processed via your original method of payment and may take some time to return into your account. This is outside of our control and determined by your bank or payment provider.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items cannot be refunded.
If the item was intended as a gift when purchased and shipped directly to a third party, the product is unable to be returned unless defective or damaged.
Shipping costs are non-refundable.
AntiCraft reserve the right to wait up to 45 business days (domestic) or 8 weeks (international) from date of dispatch before declaring an order as missing. This allows time to launch an investigation with the shipping company. In initiating the process of declaring an item as missing, the customer agrees to provide all information necessary to lodge a report with the shipping company. If, after 45 business days (domestic) or 8 weeks (international), and the investigation period by the shipping provider, the item still has not been delivered or found by the shipping company, then a compensation claim will be lodged with the shipping company. The customer agrees to assist this process by provider all details necessary to lodge the claim. Once compensation is agreed by the shipping company, a replacement item will be issued. If the item in question is out of stock or discontinued, the customer may choose between an exchange for a different product or a refund. The customer may, at any time, lodge their own missing parcel enquiry with Australia Post.
We consider your placement of an order to indicate your acknowledgment of these terms and conditions and to indicate your agreement to be bound by them within the confines of Australian Consumer Law.